Standard Warranty Duration
Warranty duration varies by product. Premium upgrades may offer extended coverage. Please refer to the individual product details for the applicable warranty period.
Coverage Scope
- Structural integrity of frames and joints
- Upholstery stitching and durability, excluding normal ageing
- Functionality of integrated mechanisms
- Specific components listed in the individual product warranty
Warranty Exclusions
| Excluded Cases | Examples |
|---|---|
| Wear and Tear | Fading, stretching and cushion softening |
| Misuse or Improper Maintenance | Damage caused by spills, sunlight or harsh cleaning products |
| Unauthorized Alterations | Self-repairs, modifications or third-party alterations |
| Natural Variations | Minor variations in colour, grain or texture |
Warranty Claim Process
- Initiate your claim: Contact us within the warranty period at info@ravencraft.in or call +91 99162 11711.
- Provide evidence: Submit clear images or videos showing the issue.
- Assessment: Our team will review the claim within 5–7 business days.
- Resolution: Repair, replacement or spare parts will be provided according to the applicable warranty policy.
Repair Services
- Minor on-site repairs may be completed by authorized technicians.
- Major repairs may require factory servicing. Any applicable charges will be communicated in advance.
- Post-warranty repairs are chargeable based on the type and extent of service required.
General Conditions
- Purchase of a product signifies acceptance of the warranty terms.
- The condition of the product may be documented at delivery.
- Any amendments to this policy will be communicated clearly on our website.
Customer Support
Email: info@ravencraft.in
Phone and WhatsApp: +91 99162 11711