Order Cancellations
Customer-Initiated Cancellations
| Timing | Policy |
|---|---|
| Within 24 Hours | Full refund available |
| After 24 Hours, Before Production | Administrative fee applies and will be shared in advance |
| After Production Begins | Cancellations are not allowed, except in cases involving company errors |
| After Dispatch | Shipping and handling fees will be deducted from the refund |
Company-Initiated Cancellations
- Full refunds will be issued within 7–10 business days if an order is cancelled due to material unavailability or pricing issues.
- If a cancellation is caused by third-party logistics delays outside Bengaluru, applicable delivery or handling charges may be deducted.
Refund Policy
| Eligible for Refund | Non-Refundable Items |
|---|---|
| Damaged or defective products | Custom or personalized products after production begins |
| Timely order cancellations made according to this policy | Damage caused by customer misuse or mishandling |
| Unused items in their original packaging | Natural variations in handcrafted products |
Eligibility Criteria
Refund eligibility is subject to inspection, supporting evidence and compliance with the applicable cancellation or return conditions.
Refund Process
- Timeline: Refunds are processed within 7–10 business days after approval.
- Mode: Refunds will be issued through the original payment method, including bank transfer, card or UPI.
- Note: Shipping charges are non-refundable unless the issue was caused by us.
Exchange Policy
- Exchanges are allowed only for defective, damaged or incorrect items.
- A request must be raised within 48 hours of delivery and must include clear images or videos as evidence.
- Replacements will be dispatched within 7–15 business days after inspection and approval.
Deliveries Outside Bengaluru
- Orders shipped through third-party logistics partners carry a shared risk for transit damage.
- Any transit damage must be reported within 48 hours with clear visual evidence.
- A joint investigation will be conducted for transit damage claims. This may require cooperation from the customer, delivery partner and insurance provider.
- All eligible shipments are covered by third-party transit insurance.
Force Majeure
- Raven Craft Furniture shall not be held liable for delays or non-fulfilment caused by events beyond its reasonable control, including natural disasters, strikes and similar circumstances.
- Customers will be informed of revised delivery or service timelines in such circumstances.
Customer Support
Email: info@ravencraft.in
Phone: +919916211711